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Digital Adoption

Digital adoption services are aimed at developing content that facilitates the process of understanding and operating a new system by end users of information technologies.

Incorporate into your project the platforms and knowledge of professionals in Digital Adoption , which will reduce the knowledge of your new users (employees and clients) of the processes of the systems they must operate, reducing support tickets, increasing their commitment and productivity.

DAP / DAS

Gartner calls them " Digital Adoption Platforms ," while their manufacturers and other organizations refer to them as " Digital Adoption Solutions ."

They are programs with algorithms that use a set of instructions to superimpose elements that provide different types of contextual help , as well as a sequence of steps that are easy to follow by a user of a web application.

Interactions are monitored centrally to provide you with insight into the level of adoption of a task or process and the level of support required by users. This way, efforts and investments are directed to the areas that need them most.

DAPs/DAS improve the user experience (UX) by incorporating into their business applications or own developments:

  • Static Content: Web Links, Videos or Descriptive Texts

  • Dynamic Content: Guided Process Flows , Smart Tips, Alerts, Help Menus, Task Lists.

We have consultants with the necessary knowledge to support you in developing or maintaining content as well as managing various platforms . Whether they are SAP or Oracle's own (normally oriented to their product family) or the leading solutions in Digital Adoption.

End User Manuals

EDUCATIONAL CONTENT

We have extensive and robust experience in the development of educational content, particularly in documenting processes and end-user activities . We have participated in important world-class projects.

These materials are developed with specialized tools ( we have certifications ) and are created in just a fraction of the time traditionally used, generating:

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:

  • End User Training Manuals

  • Job Aids (Quick References)

  • Web Tutorials (SCORM compliant)

  • Test Scripts

  • Context Sensitive System Help

Oracle UPK, SAP Enable Now
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